SuntellWhole-home ventilation

Support

Customer service for Suntell in the United States is provided by Bellwether-Pacific LLC, Atlanta, Georgia.

Call

A dedicated customer service line is being set up. The number and hours will be posted here.

Write

Use the support form below for product, order, installation and warranty questions. We reply on business days.

Quote

For pricing and projects, the quote request form gets you to the right person fastest.

Warranty

The manufacturer's written warranty terms for the United States are being finalized and will be published on this page. Until then, nothing on this site states a warranty term, and we will confirm the terms in writing with any quote if they matter to your specification.

Documentation

Frequently asked questions

What is the Suntell system?

Suntell is a whole-home ventilation system made by Shenzhen Pepnice Technology Co., Ltd. The unit mounts in the attic, draws outdoor air in through the home's existing soffit vents, filters it through a built-in MERV-8 filter and pushes it gently into the living space. Because the home is held at a slight positive pressure, stale indoor air leaves through the home's natural gaps. There is no roof penetration and no ductwork to run.

What sizes are available?

The model documented today is the PIV 100NA, rated at 95 CFM. Bellwether-Pacific plans to stock every size Pepnice offers in the United States; additional sizes will be listed on the Products page as their spec sheets are published.

What are the PIV 100NA specifications?

95 CFM airflow, 27 W power consumption, 33 dB noise level, 20.7 in L x 12 in W x 7.9 in H, 12 lb, 4 in duct opening, built-in MERV-8 filter, EC motor rated for 50,000 hours with adjustable speed, operating range -4 F to 140 F, standard 120 V outlet, FCC certified. The full table is on the product page.

How does positive-pressure ventilation work?

A supply fan pushes filtered outdoor air into the home, which raises the indoor pressure slightly above outdoors. Stale air then leaves through the home's existing leakage paths, bath and range exhaust ducts and any intentional vents. Because the incoming air enters at one known point, it can be filtered, and the slight pressure discourages unfiltered air from being drawn in through gaps. This description comes from the U.S. Department of Energy's whole-house ventilation fact sheet; the full explanation is on the How it works page.

Does installation require cutting the roof or running ducts?

No. According to Pepnice's documentation the unit draws air through the home's existing soffit vents, so there is no roof penetration and no ductwork to run.

What power does it need?

A standard 120 V outlet; the manufacturer says no special electrical work is needed. The unit draws 27 W. If the attic has no outlet, adding one is electrical work for a licensed electrician under local code (our guidance, not a manufacturer requirement).

How much attic space does it need?

Pepnice specifies a minimum clearance of 23 in x 15 in in the attic, near existing soffit vents. The unit itself measures 20.7 in L x 12 in W x 7.9 in H and weighs 12 lb.

Who can install it?

The manufacturer describes a basic-hand-tools installation by a general contractor and reports a typical installation time of about 90 minutes. Our guidance beyond that: any new electrical outlet is work for a licensed electrician, and any work that touches the home's HVAC system belongs to a licensed HVAC contractor. Install to the manufacturer's published requirements and to local code.

How loud is it?

Pepnice's specification lists a 33 dB noise level. The unit is in the attic rather than in living space.

What filter does it use?

A built-in MERV-8 filter. MERV (Minimum Efficiency Reporting Value) is the ASHRAE 52.2 rating scale for how well a filter captures particles of different sizes. Pepnice has not yet published a replacement interval or replacement part number; we will add them to this page when they are on file.

Does it meet ventilation code?

Pepnice states that Suntell meets ASHRAE 62.2 and IRC M1505. Whether a given installation satisfies code is decided by the local authority having jurisdiction, based on the home's required ventilation rate. Use the size helper to compare the IRC M1505.4.3 continuous rate for your floor area and bedroom count with the unit's 95 CFM, and confirm with your plan reviewer.

Which climates is it suited to?

Pepnice names hot and mixed climates (Texas, Florida, California, Arizona), the humid Southeast and the West as its primary markets, and lists an operating range of -4 F to 140 F. The U.S. Department of Energy notes that supply ventilation is most applicable in hot or mixed climates, and that in cold regions pressurizing a home can push moist indoor air into cold wall and attic surfaces. Get local HVAC advice before specifying it in a cold climate.

How fast do orders ship?

Small parcel orders ship the same business day when placed before 2 PM ET, and the next business day after that. Larger planned orders are quoted FOB or DDP for LCL or FCL container shipments. Inventory is stocked in the United States by Bellwether-Pacific LLC.

How is pricing handled?

Pricing is by quote. Builders, contractors and distributors can request a quote with their unit count, project type and timeline; volume orders are quoted FOB or DDP for LCL or FCL shipments.

What is the warranty?

Pepnice's written warranty terms for the United States are being finalized and will be published on the Support page. Until then, contact us before purchase if warranty terms affect your specification.

Who makes Suntell?

Suntell is a product of Shenzhen Pepnice Technology Co., Ltd., a technology manufacturer based in Shenzhen, China. Bellwether-Pacific LLC of Atlanta, Georgia is the authorized US distributor and stocks inventory in the United States.

How do I reach a person?

Use the quote request form for pricing and project questions, or the support form for anything else. A dedicated customer service line is being set up and the number will be posted on the Support page.

Contact support

We use what you send only to answer this message. See the privacy policy.

Before you write

The assistant in the corner of every page answers from the FAQ and spec data on this site and can check the required ventilation rate for a home. For anything it cannot answer, this form reaches a person.

References

  1. Shenzhen Pepnice Technology Co., Ltd., "Suntell Whole-Home Ventilation System" product documentation, technical specification for model PIV 100NA (2026).
  2. Bellwether-Pacific LLC, US stocking, shipping cutoff and volume-pricing practice (2026).
  3. U.S. Department of Energy, Building Technologies Program, "Whole-House Ventilation Systems: Improved Control of Air Quality" (fact sheet), web.ornl.gov/sci/buildings/docs/factSheets/.
  4. International Residential Code, Section M1505.4.3 and Table M1505.4.3(1), continuous whole-house mechanical ventilation rate: 0.01 x floor area + 7.5 x (bedrooms + 1) CFM; as reproduced in state and county building-department guidance (Oregon BCD; Larimer County, CO, citing the 2024 IRC).
  5. ASHRAE Standard 52.2, Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by Particle Size (MERV rating scale).